SERVICES

Customer Relationship Management (CRM) in combination with telephone, chat, and support ticketing applications allow for RCG Management Group to enhance customer experience. These applications provide support for other business processes including contact center, human resources, and marketing. RCG Management Group will work with your team on a project scope, complete your implementation, train your team as well as provide continuous optimization and world class support.

CRM

CRM Platform with Scope & Implementation

Lead, Contact, Account and Pipeline Modules with field creation and mapping

Campaign Management, Automations & Workflows

Native & Custom Integrations

Dashboards, Reports and Analytics

Training, Support & Maintenance

Contact Center

Phone System Scope & Implementation

Support Desk Ticket Platform Scope & Implementation

Chat, SMS, Email Marketing and HR Platform Integrations

Quality Assurance

Dashboards, Reports and Analytics

Training, Support & Maintenance

Technology SOLUTIONS

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Your Success Starts Now

This highest quality CRM starts with advanced and integrated systems utilized by all internal partners. Your marketing, IT, HR, can all be integrated with our solutions. Customized automated support systems allow for in-person, chat, and AI interactions.

With advanced analytics, reporting, and immediate feedback, you will have the best tools to manage your customer interactions.

About US

RCG Management Group has over 20 years experience implementing and supporting CRMs and Support Desk Ticket Platforms such as Salesforce, Zoho, Zendesk and Freshworks. We have also implemented telephony systems such as Nice InContact , Ring Central, Talk Desk, Just Call, Zentalk, Twilio and Fresh Caller as well as Speech Analytics Platforms such as Call Miner.

RCG Management Group also has over 20 years experience building, managing, and working with virtual, domestic, and international Contact Center Operations Teams (Sales, Customer Service and Tech Support) Training, Workforce Management, Quality Assurance, Business Intelligence and HR/Recruiting

RCG Management Group has worked with clients in the Medical, Financial, Home Goods/Services, Real Estate, E-Commerce and the Travel/Hospitality industries.

Our goal is to optimize the performance of your business operation and improve customer experience.

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